EFFECTS OF USING AI IN TEACHING ENGLISH: A WORKPLACE-ENGLISH CASE STUDY
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Abstract
This quantitative pilot case study-into workplace English (WE) teaching practice set out to determine the extent to which the use of artificial intelligence (AI) in creating teaching materials can influence the teaching outcomes and the student experience.The study employed a traditional experiment methodology with the control and the experimental group who were given a pretest and a posttest to determine both the extent of language skills and the level of learning experience satisfaction.The experiment was conducted in a small IT company among adult learners of English, comprising individuals from three teams, totaling 37 people who were split into two groups. The control group of 18 people was instructed according to a standard textbook by OUP, Business Results, combined with International Edition of English for Customer Care, as well as with general English-in-use materials created by the instructor. The experimental group of 19 people was lecturedusing custom teaching materials created by AI, which was instructed to prepare tailor-made learning resources based on email exchanges, phone calls, social media posts previously created or recorded within the IT company. The AI was also instructed to create test materials (questions and quizzes) that were focused on each individual piece of the content generated in this way.The results of the experiment indicate that both the control and the experimental group have improved the language skills which were the focus of the learning materialsin a statistically significant manner, whereby the control group did not show statistically significant improvements among individuals, whilethe experimental group showed statistically significant improvements among the majority of individuals. Furthermore, the experimental groupreported higher level of satisfaction after the course end.In sum, the results of this small-scale pilot study seem to indicate that the use of AI in preparation of learning resources for teaching WE leads to better acquisition of relevant skills as well as a more positive, subjectively measured, learning experience.
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